Privacy Policy of juan395

1. About This Policy

Juan395 is committed to protecting the privacy and personal data of every Filipino player who chooses to use our Platform. Whether you are joining us from Manila, Cebu, Davao, Quezon City, Makati, or anywhere else across the archipelago, the same rigorous data protection standards apply to your account.

This Policy applies to all personal data collected through the juan395 website, any associated mobile-optimised interface, customer support interactions, and any other service offered under the juan395 brand. It does not apply to third-party websites or services that may be linked to or referenced on the Platform.

2. Personal Data We Collect

Juan395 collects personal data that you provide directly, data generated through your use of the Platform, and data received from trusted third-party service providers. The categories of personal data we collect include:

2.1 Data You Provide Directly

• Identity Data: Full legal name, date of birth, gender, and nationality.
• Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code).
• Account Credentials: Username and encrypted password (we do not store passwords in plain text).
• Verification Documents: Government-issued photo ID (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS card, PhilHealth card), proof of address, and proof of payment method ownership — submitted during KYC/identity verification.
• Financial Data: Payment method details necessary to process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank. Juan395 does not store full payment card numbers.
• Communications Data: Messages, feedback, and support requests you send to the juan395 team.

2.2 Data Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version, device identifiers, and time zone settings.
• Usage Data: Pages visited, features used, session duration, click patterns, game history, wagering activity, deposit and withdrawal history, and bonus usage.
• Location Data: Approximate geographic location derived from your IP address for compliance and fraud prevention purposes. Juan395 does not access your device's GPS location.
• Cookie Data: Information collected via cookies and similar tracking technologies as described in Section 6 of this Policy.

2.3 Data Received from Third Parties

• Identity and fraud check results from third-party KYC and AML verification service providers.
• Payment transaction confirmation data from our payment processing partners (GCash, PayMaya, BPI, BDO, Metrobank).
• Game outcome and transaction data from our licensed third-party game content providers.

2.4 Categories of Data Collected — Summary Table

3. How We Use Your Personal Data

Juan395 uses the personal data we collect for the following purposes:

• Account Creation & Management: To register your Account, verify your identity, and maintain your account throughout its lifecycle.
• Platform Operation: To provide access to games, process deposits and withdrawals in PHP, and deliver the full range of juan395 gaming services.
• Identity & Age Verification: To confirm that you are at least 21 years of age and legally entitled to use the Platform in the Philippines.
• Payment Processing: To facilitate transactions via GCash, PayMaya, BPI, BDO, Metrobank, and any other supported payment methods.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited activity.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including AML/CFT obligations, PAGCOR-related requirements, and the Data Privacy Act of 2012.
• Customer Support: To respond to your inquiries, resolve complaints, and provide assistance through our 24/7 live chat support service.
• Responsible Gaming: To monitor gaming patterns, identify potential problem gambling indicators, and proactively offer responsible gaming tools where appropriate.
• Platform Improvement: To analyse usage data and improve the functionality, performance, and user experience of juan395.
• Marketing Communications: To send you relevant promotional offers, bonuses, and platform news — but only where you have provided your consent or where we have a legitimate interest, and subject always to your right to opt out.

4. Legal Basis for Processing

Under the Philippines Data Privacy Act of 2012, juan395 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (the juan395 Terms & Conditions), including operating your Account, processing transactions, and providing gaming services.
• Legal Obligation: Processing is required for us to comply with applicable Philippine laws, including AML/CFT regulations, age verification requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests — including fraud detection, platform security, and service improvement — where those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent as the legal basis (e.g., for marketing communications or non-essential cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

Juan395 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We may share your personal data with the following categories of recipients only for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other authorised Philippine payment service providers — solely for the purpose of processing your transactions.
• KYC & Identity Verification Providers: Third-party service providers who assist with identity verification, age verification, and AML/CFT screening.
• Game Content Providers: Licensed third-party game studios and live casino operators whose games are available on the juan395 Platform. These providers receive only the minimum data necessary to operate game sessions and record outcomes.
• IT & Infrastructure Providers: Cloud hosting, data storage, cybersecurity, and technical support providers who process data on our behalf under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: Philippine government agencies, law enforcement bodies, and regulatory authorities (including the National Privacy Commission) where disclosure is required by law or court order.
• Professional Advisors: Legal counsel, auditors, and accountants where necessary for the operation of our business, subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of juan395 are required to do so under a data processing agreement that imposes confidentiality and security obligations no less protective than those set out in this Policy.

6. Cookies & Tracking Technologies

Juan395 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform, improve your experience, and gather anonymous usage analytics. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences (e.g., language settings, display preferences) to provide a more personalised experience.
• Analytics Cookies: Used to collect anonymous data about how Players use the Platform — such as pages visited, session duration, and features used — to help us improve Platform performance and content.
• Security Cookies: Used to support fraud detection and prevention mechanisms, including bot detection and session integrity checks.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information about managing cookies, refer to the help documentation for your specific browser.

7. Data Retention

Juan395 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulations. The following retention periods generally apply:

• Account Data: Retained for the duration of your active Account plus a minimum of five (5) years following Account closure, in accordance with AML/CFT recordkeeping obligations.
• Transaction & Financial Records: Retained for a minimum of five (5) years following the date of the transaction, as required by Philippine AML regulations and tax laws.
• KYC & Verification Documents: Retained for a minimum of five (5) years following Account closure or the completion of the relevant transaction.
• Customer Support Communications: Retained for three (3) years from the date of the last communication or resolution of the relevant issue.
• Usage & Analytics Data: Aggregated anonymised analytics data may be retained indefinitely. Personal usage data is retained for up to two (2) years.
• Marketing Consent Records: Retained for the duration of your Account plus three (3) years, to demonstrate consent compliance.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised. Where deletion is not immediately possible due to system constraints, the data will be isolated and protected from further processing until deletion can be completed.

8. Security Measures

Juan395 implements a range of technical, organisational, and physical security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and the juan395 Platform is encrypted using TLS 1.2 or higher (the same protocol used by Philippine banks and GCash).
• Encryption at Rest: Sensitive data stored on our servers — including financial records and identity documents — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular security training.
• Intrusion Detection: Our infrastructure is monitored 24/7 for suspicious activity, unauthorised access attempts, and potential security incidents.
• Password Security: Account passwords are stored using industry-standard one-way cryptographic hashing. We do not store or have access to your plain-text password.
• Regular Security Audits: Juan395 conducts periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems.

While juan395 takes all reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in harm to affected individuals, juan395 will notify the National Privacy Commission (NPC) and affected Players in accordance with the requirements of the Data Privacy Act.

9. Your Privacy Rights

Under the Philippines Data Privacy Act of 2012, you have the following rights in relation to your personal data held by juan395:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which this Policy fulfils.
• Right to Access: You may request a copy of the personal data juan395 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by juan395.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the rights listed above, please contact our Data Protection Officer via live chat inside your juan395 account dashboard, or send a written request to [email protected]. Juan395 will respond to all valid requests within thirty (30) days of receipt.

10. Children's Privacy & Age Restriction

The juan395 Platform is strictly intended for adults aged 21 years and above in accordance with Philippine gaming regulations. Juan395 does not knowingly collect personal data from persons under the age of 21.

During the registration process, all applicants are required to confirm that they are at least 21 years old. Juan395 reserves the right to request documentary proof of age at any time. Where juan395 discovers that personal data has been collected from a person under 21 years of age, that Account will be immediately suspended, all associated data will be securely deleted, and any funds held will be dealt with in accordance with applicable regulatory requirements.

11. Third-Party Links & Services

The juan395 Platform may reference third-party services such as payment processors (GCash, PayMaya, BPI, BDO, Metrobank) and game content providers. When you interact with these third-party services, your personal data may be processed by those third parties in accordance with their own privacy policies.

Juan395 is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party service providers with whom you interact in connection with your use of the juan395 Platform.

12. Updates to This Privacy Policy

Juan395 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. The effective date at the top of this Policy will be updated whenever a material change is made.

Where a significant change is made to this Policy, juan395 will endeavour to notify registered Players via the email address associated with their Account or through a prominent notice displayed on the Platform. Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the updated terms.

We recommend reviewing this Privacy Policy periodically to stay informed of how juan395 protects your personal data.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by juan395, you may contact us using the following channels:

• Data Protection Officer (DPO): Reachable via live chat inside your juan395 account dashboard, available 24/7 on Philippine Standard Time.
• Email: [email protected]
• Response Time: Juan395 aims to respond to all data privacy inquiries and rights requests within thirty (30) calendar days of receipt.

If you are not satisfied with our response or believe that your data privacy rights under the Data Privacy Act of 2012 have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

For responsible gaming support and account self-exclusion requests, please visit our Responsible Gaming page.